POPIA Compliance

Our commitment

The Dental Hub, operated by Dr MV Sibuyi, is committed to full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). We process personal information responsibly, lawfully, and transparently.

Information Officer

Our designated Information Officer is responsible for ensuring POPIA compliance across the practice. For any POPIA-related requests or concerns, contact us at admin@drsibuyi.co.za.

Lawful basis for processing

We process your personal information on the following lawful bases:

• Contractual necessity — to provide dental services agreed between you and the practice
• Legal obligation — HPCSA regulations and applicable health legislation
• Consent — for any marketing communications (opt-in only, easily withdrawn)
• Legitimate interest — appointment reminders and follow-up care communications

Your rights as a data subject

You may exercise the following rights at any time by contacting us:

• Access: request a copy of the personal information we hold about you
• Correction: request that incorrect or outdated information be updated
• Deletion: request erasure where no legal retention obligation applies
• Objection: object to the processing of your information for specific purposes
• Complaint: lodge a complaint with the Information Regulator at inforegulator.org.za

Security measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or destruction. Patient records are stored securely, and access is restricted to authorised staff only.